Mini Monsters 01908 683 516 07759 302 704

Privacy Policy

This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or book services with us. We are committed to handling your information responsibly and in line with current UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable privacy laws.

Who We Are

In this policy, "we", "our", and "us" refer to MK Bouncy Castles. "You" refers to any person visiting our website, making an enquiry, or booking our services through Home or other pages on our website.

Who Is Responsible for Your Data?

The person responsible for overseeing data protection and privacy matters is the business owner, Chris Pope.

If you have any questions about how your data is handled, you can contact us by telephone on 01908 683516 or through our Contact Us page.

What Information We Collect

We may collect and process the following types of information when you use our services:

  • Name
  • Address
  • Email address
  • Telephone number
  • Booking and enquiry details
  • IP address
  • Website usage information
  • Any information you provide when contacting us

Why We Collect and Process Your Data

We collect your information so we can provide our services effectively, including processing bookings for products such as items from our Bouncy Castles, Soft Play, and Event Extras ranges.

Your data may be used to:

  • Process bookings and enquiries
  • Arrange deliveries and collections
  • Communicate with you regarding your booking
  • Maintain internal business records
  • Meet insurance and legal obligations
  • Comply with tax and accounting requirements
  • Improve our website and services

Lawful Basis for Processing

We process your data where necessary for:

  • The performance of a contract when fulfilling your booking
  • Compliance with legal obligations
  • Our legitimate business interests in managing bookings and enquiries
  • Your consent where marketing communication is involved

How Long We Keep Your Data

We may retain your personal information for up to 7 years following your booking or enquiry where required for tax, insurance, legal, or accounting purposes.

After this period, your information will be securely deleted, anonymised, or archived where appropriate unless we are legally required to retain it for longer.

Who Can Access Your Data

Your personal data will only be accessed by authorised personnel where necessary for business operations.

We may also use trusted third-party providers who help us operate our business, such as:

  • Website hosting and booking platform providers
  • Email service providers
  • Payment processors
  • Cloud storage and IT support providers

These providers may process your information only where necessary to deliver their services to us.

Sharing Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information where legally required, including:

  • To comply with legal obligations
  • To respond to lawful requests from public authorities
  • For insurance claims or fraud prevention
  • To enforce legal rights

Your Data Protection Rights

Under UK data protection law, you have rights including:

  • The right to request access to your data
  • The right to request correction of inaccurate data
  • The right to request deletion where appropriate
  • The right to restrict or object to certain processing
  • The right to request data portability where applicable
  • The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us through our Contact Us page.

Marketing Communications

If you choose to opt in to marketing communications, you may unsubscribe at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, enable booking functions, and monitor website performance.

Cookies may be used for:

  • Remembering your booking details during checkout
  • Monitoring website traffic and performance
  • Improving website functionality

We may also use third-party analytics tools such as Google Analytics, which may place cookies on your device. You can control cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

Making a Complaint

If you have concerns about how we use your data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Further Information

If you would like more information about our services, bookings, or how we operate, please visit our FAQs or About Us pages.

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